How can I get refund, exchange or warranty information about my furniture?
Please contact our store and one of our trained customer service agents will be happy to assist you.
How should I clean my upholstery?
Our upholstery products have a tag located under one of the seat cushions or under the unit itself. The tag shows a universal cleaning code.
How does your delivery service work?
Orders placed within our local delivery area will arrive on our trucks. A customer service person will call to arrange delivery. It is important for someone to be home to accept the delivery on the scheduled day, otherwise a redelivery charge will be incurred.
What is your return policy?
At Comfort Home Furniture we want you to feel confident about your purchase. The furniture being returned must be in re-salable condition and boxed in the original manufacturers' packaging materials. This excludes bedding and delivery charges. Returns are subject to applicable delivery or pick up fees.
Do you have a cancellation and refund policy?
Please call the store directly at (978) 342-0732 as our policy may differ depending on the item selected.
Where can I find the dimensions of a piece of furniture?
All dimensions are displayed in our online showroom under the product details for each piece of furniture.
Where are you located and how do I get there?
Comfort Home Furniture is located at 121 John Fitch Highway, Fitchburg, MA 01420. Please visit our Store Locator that will provide you with turn by turn navigation.
How long will I have to wait if I ordered something?
Depending on the individual manufacturer, it takes 4 to 6 weeks to special order a specific item. In some cases, depending on variables such as fabric availability, it can take longer. Please contact one of our trained associates at (978) 342-0732.
Do you offer any types of discounts?
Yes! Comfort Home Furniture has always been known for its competitive discount pricing. Please speak to one of our trained sales associates at (978) 342-0732.
What other methods do you offer for payment?
Other methods we offer at Comfort Home Furniture are bank wires (fees are applicable), money orders and cashier checks aside from credit cards. In the case of any form of payment that has to be mailed, you must allow additional time for it to be received in the mail before your order is processed.
Do you have a mailing list so I can be notified of special sales events; if so how do I get on your list?
Yes! Comfort Home Furniture has an extensive list of happy current and former customers who we regularly e-mail with the latest new introductions, sales events and special promotions. Please CLICK HERE, or you may call us at (978) 342-0732 to be placed on the mailing list.
I have found the similar item I want to buy from you on another website for a lower price. Can you match their price so I can purchase it from you?
We will not be undersold. If you find the same item with a lower price elsewhere online, please e-mail us with a link or an attachment of the advertisement, and we will match its price, guaranteed! On top of that, whenever possible, we will even beat the price, to continue bringing the best prices anywhere. Please note that price matching involves the complete purchasing price, along with all shipping costs and taxes. All advertisements must be current and not part of a store wide clearance or similar offer. PRICE CAN ONLY BE MATCHED AT TIME OF PURCHASE.
Do you have financing plans?
We offer several financing options. Please contact one of our trained sales associates at (978) 342-0732.
What if something is wrong with the furniture (damaged/missing parts)?
We strive to carry quality brands and deliver your new furniture in perfect condition. If something is wrong with your furniture, we will do everything we can to help you. Often the manufacturer wants to be contacted directly. The manufacturer usually handles part replacements. There will be a note in the literature that comes with your furniture that will direct you on who to call in the event that parts are needed. If this information is not available or if you have any questions, please contact one of our trained sales associates at (978) 342-0732.